Shipping Policy

SHIPPING POLICY

Due to the current volume of orders, please allow for up to five business days for order processing. If your order is required by a certain date, please email us. 

All shipping will be done through Canada Post and available shipping options for your purchase will be provided at checkout.

XpressPost shipping timeframe is 1 to 3 business days based on your location. 

Regular shipping timeframe is 2 to 7 business days based on your location.

Please note that if you choose letter mail, you will not receive any tracking information (and let's be honest - mail delivery isn't always 100% reliable). Pick-up is available within Chatham and will be coordinated by email following your purchase.

INCORRECT ADDRESSES

Please ensure the address you provide at checkout is correct. We ship to the address provided by the customer and are not responsible for non-delivered packages when an incorrect address has been provided.

INSURANCE / LOST PACKAGES

All shipping excluding lettermail comes with $100 insurance coverage through Canada Post. Wooly Doodle is not responsible for lost deliveries. However, if you do experience a lost package, please contact us and we can assist with creating a claim to recover the insurance on your package. If your purchase exceeds $100 in value and you'd like to purchase additional insurance, please contact us before purchasing.

LOCAL PICK-UP

We currently offer two options for local customers as follows:

FREE - Wooly Doodle Headquarters
55 Forest Street, Chatham, ON
Mon/Wed/Thur
9:30 a.m. - 4:30 p.m. 

$2.00 - Sam's Percolator
85 Thames Street, Chatham, ON
Mon - Sat
8:00 a.m. - 5:00 p.m.