Policies

Currently we do not offer an exchange process but do have a return policy that allows for return/rebuy or a straight return. Please review the policy below if you are unhappy with your item.

RETURN POLICY

  • New, non clearance items can returned for the price paid within 30 days of purchase
  • Customers are responsible for the return shipping and original shipping will not be refunded
  • Merchandise must be unworn, unwashed and in the original condition with the tags on
  • Any items received that are damaged, worn, washed or otherwise unsellable will not be refunded and will not be returned back to you
  • All clearance items are final sale

If you would like to return your item(s) please print off our Return Form and follow the instructions.

https://cdn.shopify.com/s/files/1/1996/4311/files/PRODUCT_RETURN_FORM.pdf?16146261990319869719

If you are within Chatham and would prefer to drop-off your returned item and avoid shipping costs, please email us

To ensure we can respond and help you in a timely manner, please send all return-related questions to customerservice@woolydoodle.com.

SHIPPING POLICY

Due to the current volume of orders, please allow for up to five business days for order processing. If your order is required by a certain date, please email us. 

All shipping will be done through Canada Post and available shipping options for your purchase will be provided at checkout.

XpressPost shipping timeframe is 1 to 3 business days based on your location. 

Regular shipping timeframe is 2 to 7 business days based on your location.

Please note that if you choose letter mail, you will not receive any tracking information (and let's be honest - mail delivery isn't always 100% reliable). Pick-up is available within Chatham and will be coordinated by email following your purchase.

INCORRECT ADDRESSES

Please ensure the address you provide at checkout is correct. We ship to the address provided by the customer and are not responsible for non-delivered packages when an incorrect address has been provided.

If packages are returned to us as a result of an incorrect address customers can choose to pay to have their order resent to the correct address OR refunded less the amount of the return shipping as a result of the non-deliverable status (sorry but we get billed for this shipping!). 

INSURANCE / LOST PACKAGES

All shipping excluding lettermail comes with $100 insurance coverage through Canada Post. Wooly Doodle is not responsible for lost deliveries. However, if you do experience a lost package, please contact us and we can assist with creating a claim to recover the insurance on your package. If your purchase exceeds $100 in value and you'd like to purchase additional insurance, please contact us before purchasing.

LOCAL PICK-UP

We currently offer two options for local customers as follows:

FREE - Wooly Doodle Headquarters
55 Forest Street, Chatham, ON
Mon/Wed/Thur
9:30 a.m. - 4:30 p.m. 

$2.00 - Sam's Percolator
85 Thames Street, Chatham, ON
Mon - Sat
8:00 a.m. - 5:00 p.m.