Below you will find status updates on any in-progress pre-orders, or any planned pre-orders if there are any coming up.
|ORDER DATE||ITEMS||SHIP DATE||STATUS|
|December 19-20, 2022||
||January 31, 2023||Mid-November||COMPLETED/SHIPPED|
Our production moving forward will be done on a predominately pre-order basis. This will enable us to use your feedback to offer a variety of styles and colours in smaller batches. Please take a moment to review the following information about our pre-order process and policy.
- Please take note of the pre-order date in the product listings. Most pre-orders will be ready to ship within 4 weeks, but we've included a timeline and status update for all active pre-orders below.
- Full payment is due at time of completing your pre-order purchase.
- You can cancel your pre-order within two business days of placing the orders. After that time, only store credit will be provided if cancelled prior to shipping.
- Pre-order items are excluded from promotional and discount codes except for Doodle points which can be used to redeem dollars off. Gift cards can be used as a method of payment for pre-orders.
- Pre-orders are eligible for free economy shipping within Canada, including letter mail and untracked parcel mail. Flat fee shipping upgrades are available for expedited and express shipping options.
- If ready-to-ship items are purchased at the same time as a pre-order item, they will ship together when the pre-order is completed and regular shipping rates will apply.
- If free shipping is selected, the customer is responsible for any missing or lost packages. Refunds or replacements will not be offered.
- Pre-orders can be returned within 14 days of receiving your items as long as the items are unworn and are in new condition. If those conditions are met, a refund will be issued to your original method of payment, minus a $5 administrative charge.
- If for any reason we are not able to fulfill your pre-order you will be issued a full refund.