PRE-ORDERS

PRE-ORDER POLICY

Our production moving forward will be done on a predominately pre-order basis. This will enable us to use your feedback to offer a variety of styles and colours in smaller batches. Please take a moment to review the following information about our pre-order process and policy.

• Please take note of the pre-order date in the product listings. Most pre-orders will be ready to ship within 4 weeks, but we've included a timeline and status update for all active pre-orders below.
• Full payment is due at time of completing your pre-order purchase. 
• You can cancel your pre-order within two business days of placing the orders. After that time, only store credit will be provided if cancelled prior to shipping.
• Pre-order items are excluded from promotional and discount codes except for Doodle points which can be used to redeem dollars off. Gift cards can be used as a method of payment for pre-orders.
• Pre-orders are eligible for free economy shipping within Canada, including letter mail and untracked parcel mail. Flat fee shipping upgrades are available for expedited and express shipping options.
• If ready-to-ship items are purchased at the same time as a pre-order item, they will ship together when the pre-order is completed and regular shipping rates will apply.
• If free shipping is selected, the customer is responsible for any missing or lost packages. Refunds or replacements will not be offered.
• Pre-orders can be returned within 14 days of receiving your items as long as the items are unworn and are in new condition. If those conditions are met, a refund will be issued to your original method of payment, minus a $5 administrative charge.
• If for any reason we are not able to fulfill your pre-order you will be issued a full refund.