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Free shipping in Canada for orders over $100 (excluding taxes and discounts)

Shipping policy

SHIPPING POLICY

Our standard order fulfilment times are as follows:

  • Non-peak times: 2-3 business days
  • High-peak times (within one week of launch): 7-10 business days

All shipping will be done through Canada Post, and available shipping options for your purchase will be provided at checkout.

Free shipping within Canada is offered when order SUBTOTALS (before tax and after discounts have been applied) are $100 or greater. Gift cards are excluded from Free Shipping and do not count toward the $100 minimum.


LOST, STOLEN OR DAMAGED SHIPMENTS

We do our best to pack your orders carefully and send them off to you safely, but sometimes things go awry. We offer the following option for shipping insurance:

CANADA POST STANDARD INSURANCE

All orders shipped have insurance up to $100 liability insurance (through Canada Post) for lost or damaged packages. If your order exceeds this amount and you would like to purchase additional insurance, please email us at customerservice@woolydoodle.com.



INCORRECT ADDRESSES

Please ensure the address you provide at checkout is correct. We ship to the address provided by the customer and are not responsible for non-delivered packages when an incorrect address has been provided.

If packages are returned to us as a result of incorrect address customers can choose to pay to have their order resent to the correct address OR refunded less the amount of the return shipping as a result of the non-deliverable status (sorry but we get billed for this shipping!).