Our standard order fulfilment times are as follows:
- Non-peak times: 2-3 business days
- High-peak times (within one week of launch): 7-10 business days
All shipping will be done through Canada Post and available shipping options for your purchase will be provided at checkout.
Free shipping within Canada is offered when order SUBTOTALS (before tax and after discounts have been applied) are $100 or greater. Gift cards are excluded from Free Shipping and do not count toward the $100 minimum.
LOST, STOLEN OR DAMAGED SHIPMENTS
We do our best to pack your orders carefully and send them off to you safely, but sometimes things go awry. We offer the following two options for shipping insurance:
CANADA POST STANDARD INSURANCE
All orders shipped have insurance up to $100 liability insurance (through Canada Post) for lost or damaged packages. If you order exceeds this amount and you would like to purchase additional insurance, please email us at firstname.lastname@example.org.
Please ensure the address you provide at checkout is correct. We ship to the address provided by the customer and are not responsible for non-delivered packages when an incorrect address has been provided.
If packages are returned to us as a result of an incorrect address customers can choose to pay to have their order resent to the correct address OR refunded less the amount of the return shipping as a result of the non-deliverable status (sorry but we get billed for this shipping!).
Please note we have updated our local pick-up process to align with current COVID-19 restrictions. Our process is currently as follows:
- When your local pick-up order is ready to go, we will send you an email
- You can pick-up your order during regular Showroom hours
- If you are unable to pick-up during our Showroom hours, please send an email to email@example.com
Our address is:
5 Llewellyn Street
Chatham, ON N7M 0R6
(Come to the door on Llewellyn not on Fifth)
Mon/Tues/Wed from 9:30 am to 4:00 pm
Thur/Fri from 9:30 am to 6:00 pm
Sat from 10:00 am to 2:00 pm
If you have any questions or concerns you can email us at firstname.lastname@example.org or call us at 226-799-9335